FILL OUT OUR SATISFACTION SURVEY

AND GET A CHANCE TO WIN A GIFT CARD FROM THE iTunes STORE

SECTION A: PLEASE RATE YOUR EXPERIENCE WITH I E C HOLDEN
1. How satisfied are you with our people?
1.1
Their competency
1.2
Their ease of doing business with and friendliness
1.3
Their flexibility
1.4
Their responsiveness
1.5
What can our employees do to improve your level of satisfaction?
2. How satisfied are you with our overall quality program?
2.1
Our product quality
2.2
Our corrective action resolution
2.3
What recommendations would you make to improve our quality performance?
3. How satisfied are you with delivery performance?
3.1
Our flexibility and response to change
3.2
Our adherence to promised delivery dates
3.3
Our handling of urgencies
3.4
How can we improve our delivery performance to better meet your needs?
4. How satisfied are you with the entire package of people, quality, service, and cost at IEC Holden?
SECTION B: PLEASE RATE THE FOLLOWING AS COMPARED WITH ALTERNATE SUPPLIERS
1.1
People
1.2
Quality
1.3
Delivery
1.4
Responsiveness
SECTION C: PLEASE RATE THE IMPORTANCE OF EACH SECTION TO YOU SO THAT THEY TOTAL 100%
1.1
People
%
1.2
Quality
%
1.3
Delivery
%
1.4
Responsiveness
%
SECTION D: PLEASE ANSWER THE FOLLOWING QUESTIONS
13. Considering the overall value of the project or product you paid for, was it
An exceptional value, worth more than you paid for it
A good value, worth about what you paid for it
A poor value, worth less than you paid for it
Not sure
14. What aspects of IEC Holden are most beneficial to you and why?
15. If there was one thing that you could change about IEC Holden, what would it be, and why?
16. If you were assigned the responsibility of a difficult project, would you be happy to learn that IEC Holden would be your main supplier and why?
17. If you left your current position would you recommend IEC Holden as a supplier to your new boss and why?
SECTION E: YOUR INFORMATION
Company Name
Contact Name
Position
Email Address